Manufacturing Processes & Thinking: Beyond the Shop-Floor

Thinking Beyond Shop Floor

In 1972 Theodore Levitt and the Harvard Business Review (HBR) published a piece on Customer Service titled – Production-Line Approach to Service. It’s fascinating to me how nearly 50 years later the same challenges and conversations are still relevant in the Manufacturing and Service industries. I think that technology and the realization that ALL aspects of one’s business needs to have Servitization at the center of every … Read More

Salesforce for Manufacturing & Cloud ERP Systems Propel Digital Transformations


By Andrew Rieser, President, Mountain Point Salesforce will soon be launching a focused alignment with the manufacturing sector. The move comes just in time to propel Digital Transformation in the Manufacturing Vertical. Salesforce has long been a key player in helping manufacturers better connect with their customers, boost sales, and manage customer service. But what has been missing is a … Read More

Forget Predictions – Here’s One Certainty!

2018-IDC-Manufacturing Predictions

Forget the “Top Ten Predictions for Manufacturing in 2018” lists. Here is one certainty you can count on.   “The hardest sell is convincing someone you’re not what you’ve been for decades… Or convincing them that you have more to offer” – Scott Adams The certainty is that in order to reclaim the position as the global leader, US Manufacturers … Read More

Mountain Point Drives Digital Disruption in Manufacturing

Andrew Rieser - President, Mountain Point

By Laura Williams-Tracy – Contributing Writer, Charlotte Business Journal (Article originally posted on CBJ Website) Manufacturers already understand lean concepts, but they’ve been focused on the shop floor. Andrew Rieser, president of Mountain Point, wants to help manufacturers focus on their end-users to improve profitability. Rieser has a background in government contracting but made a move to help a manufacturer … Read More

Salesforce CPQ – Quote-to-Cash Process Certification Exam

Mountain Point - Billy CPQ

Salesforce CPQ – Learn more about this in-demand certification and how Mountain Point is delivering value in the quote-to-cash processes with our customers. Anyone with experience taking the Salesforce examinations knows that it is not a simple undertaking and those familiar with the Configure Price Quote (CPQ) examination know this to be quite an understatement. The Salesforce CPQ certification is … Read More

There’s no reversing technological progress – Manufacturers need to catch up!


The economic anxiety over Artificial Intelligence (AI) and the relentless pace of automation is real and shouldn’t be dismissed. A growing challenge Manufacturing organizations continue to face today is how to modernize their dated systems and processes to deliver digital experiences customers and employees rely on in the consumer world. Coming out of Cyber Monday, let’s take a look at … Read More

Mountain Point Recognized by Charlotte Business Journal as One of the Area’s Fastest Growing Companies

Mountain Point - Charlotte Business Journal - Fast50

“Fast 50” designation highlights Mountain Point’s work in revolutionizing manufacturing. Mountain Point, a consulting firm that specializes in helping manufacturers undergo digital transformations, has been recognized by the Charlotte Business Journal as one of the top 50 fastest growing companies in the Charlotte area. The Journal’s annual “Fast 50” list highlights companies with the highest average annual growth over a … Read More

Generating Quote PDFs in Salesforce1


Salesforce added the ability to create quotes in Salesforce1 in the Winter ‘17 Release. Unfortunately, it does not support creating/viewing quote PDFs. You also cannot email an existing quote to a contact. This can be problematic for those who are working in the field and need this functionality. Thankfully, there is a lightweight solution available for this issue. The Quote … Read More

Industry Reflections on National Manufacturing Day

Mountain Point - Partner of Choice for the Manufacturing Vertical

Industry 4.0 is here, yet most manufacturers are still struggling to “Do More with Less.” Common challenges we hear when working with Manufacturing clients: • How can we do more with less when existing resources and utilization are already tapped? • We’ve already invested lots of time and energy the past several decades employing the principles of Lean Manufacturing & … Read More