Know Your Customers, Industry 4.0 Edition

Know Your Customers - Industry 4.0 Edition

First Published on IndustryWeek blog, Jun 05, 2018 Written by Mountain Point President, Andrew Rieser How you can better use your CRM system to think beyond traditional channels and master the fundamentals of engagement with end-users? Not so long ago, manufacturing was singularly about making things. Manufacturing companies would develop and create a product, hand it off to a series … Read More

Manufacturing Processes & Thinking: Beyond the Shop-Floor

Thinking Beyond Shop Floor

In 1972 Theodore Levitt and the Harvard Business Review (HBR) published a piece on Customer Service titled – Production-Line Approach to Service. It’s fascinating to me how nearly 50 years later the same challenges and conversations are still relevant in the Manufacturing and Service industries. I think that technology and the realization that ALL aspects of one’s business needs to have Servitization at the center of every … Read More

Salesforce for Manufacturing & Cloud ERP Systems Propel Digital Transformations

Salesforce-for-Manufacturing-Cloud-ERP-Propels-Digital-Transformation

By Andrew Rieser, President, Mountain Point Salesforce will soon be launching a focused alignment with the manufacturing sector. The move comes just in time to propel Digital Transformation in the Manufacturing Vertical. Salesforce has long been a key player in helping manufacturers better connect with their customers, boost sales, and manage customer service. But what has been missing is a … Read More

There’s no reversing technological progress – Manufacturers need to catch up!

Manufacturers-Need-to-Catch-Up

The economic anxiety over Artificial Intelligence (AI) and the relentless pace of automation is real and shouldn’t be dismissed. A growing challenge Manufacturing organizations continue to face today is how to modernize their dated systems and processes to deliver digital experiences customers and employees rely on in the consumer world. Coming out of Cyber Monday, let’s take a look at … Read More

Industry Reflections on National Manufacturing Day

Mountain Point - Partner of Choice for the Manufacturing Vertical

Industry 4.0 is here, yet most manufacturers are still struggling to “Do More with Less.” Common challenges we hear when working with Manufacturing clients: • How can we do more with less when existing resources and utilization are already tapped? • We’ve already invested lots of time and energy the past several decades employing the principles of Lean Manufacturing & … Read More

Digital Transformation Success of Matouk

Matouk Digital Transformation

Read how Mountain Point lead this +85 year old manufacturing company on their journey to peak performance. Overview Matouk is a 3rd generation, family-owned luxury bedding and bath textile manufacturer located in Fall River, MA. They are both an online B2C and B2B provider to well known retailers such as Neiman Marcus, Bloomingdale’s, Nordstrom and other fine bedding and bath … Read More

The 4 D’s that Drive a Successful Digital Transformation

4 Ds of Digital Transformation

By Linsey Billings I recently came across an article published by McKinsey & Company, a global management consulting firm, describing the 7 Decisions they believe matter most in a digital transformation. As a consultant who helps clients with their digital transformations, I found much of this information to be true. There are four key components that drive McKinsey’s questions and … Read More

20 Most Promising ERP Solution Providers 2017

ERP-logo-Approved

Mountain Point Named to CIOReview’s “20 Most Promising ERP Solution Providers 2017” FREMONT, CA— Mountain Point has been recognized as one of the top 20 ERP Solution Providers of 2017 by CIOReview Magazine. “It’s a great honor to select Mountain Point as one among the 20 Most Promising ERP Solution Providers of 2017,” said Jeevan George, Managing Editor of CIOReview. … Read More