Agility is the New Scale

Transforming an Old Line Manufacturing Company New leaders stepping into leadership roles in old line manufacturing operations have significant challenges they are faced with immediately. Impacts of natural attrition in their skilled labor workforce, antiquated business systems and processes, and figuring out how they can clearly articulate, prioritize, set in motion and execute a transformation strategy to ensure the business … Read More

Collaborative Commons

The Rise of the Collaborative Commons The heart of this transformation is collaborative commons, which, Rifkin says, is emerging from the old paradigm of capitalism. He illustrates with the following example: “In a traditional market, sellers are always constantly probing for new technologies that can increase their productivity, reduce their marginal costs so they can put out cheaper products and … Read More

Digital Divide – Cloud Forcing Change

3 Steps to Consider as you Embark on Digital Transformation We have entered an era today where there is real capability to change how we run our businesses – from the back office processing to the front office customer interaction:  we have tools and apps to target and interpret meaningful data, we have developing software solutions to automate and even … Read More

Realignment of Business Models

In Altimeter’s latest findings from their 2014 State of Digital Transformation research they continue to find that investing in new digital technologies, such as social, mobile, big data, cloud, etc., doesn’t in of itself equate to “digital transformation.” The realignment of business models is about uniting individual technology efforts around a common vision supported by an updated, integrated infrastructure to effectively compete … Read More

Improving Processes and Innovating

Improving Processes and Innovating Business Process Outsourcing clients want to incorporate data, analytics, cloud and other technologies in a creative mix that will improve their business. Historically, consulting clients wanted to reduce cost and increase efficiency, both of which were satisfactory goals. Today, these customers want consulting partners to help with innovating and improving processes. Automation and efficiency without improvement … Read More

Stepping out of the Reactive Mindset

With decades old business systems and processes, most business owners and leaders are still struggling to identify how their business can catch up with; and more importantly benefit from, adopting and integrating new technologies. CIOs know that the velocity of change in technology continues to add complexity to their role, function and environments. It affects organizational operations, marketing, sales, customer … Read More

Digital Strategy Execution

“One secret to maintaining a thriving business is recognizing when it needs a fundamental change” In the hyper connected Internet of Everything world, the culture of SELLING has shifted to a culture of SERVICING as “Everything-as-a-Service” goes mainstream. According to Social Media Today 83% of B2B marketers invest in social media to increase brand exposure 69% to increase web traffic … Read More

Customer Experience

Like most consumers, I first began my research of a product online.  This time it was for my next coffee home brewing system. I zeroed in on Keurig and explored the different features, functionality, and price-points on their website. Once I narrowed down my selection I located a local distributor (Bed Bath and Beyond – we always get their mailers … Read More

What is your Digital Strategy?

When describing Mountain Point’s services to prospective customers we are often asked “What is Digital Transformation?” In a recent publication from Altimeter, they define Digital Transformation as The Re-Alignment of, or new investment in, technology and business models to more effectively engage digital consumers at every touch point in the customer experience lifecycle. This is a great definition; however, sometimes businesses … Read More

Product Configurator – 5 Implementation Best Practices

Your customers, sales team and partners want business information at their fingertips during the sales process.  The old days of carrying around line cards, marketing brochures, business card binders, and a pen and notepad to meet with existing or prospective accounts is over. Does your organization face any of these common challenges in your sales process? Current configurations and price … Read More