"The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle." - Altimeter Group
It’s the attitude and behavior of the people engaged in the processes and using the technology solutions that will ultimately make or break a successful transformation. We address the human component of change through our Strategy, Motivation and Reinforcement framework for success!
Mountain Point is leveraging the Salesforce Platform to help drive digital transformations by breaking down silos and driving conversations around the organization, processes, and data that ultimately help deliver an application layer with a 360 degree view of the customer.
Replacing paper and manual processes with software allows businesses to automatically collect data that can be mined to better understand process performance, cost drivers, and causes of risk. Our digitization efforts start by designing the future state for each process without regard for current constraints to align the right technology and customer experience touchpoints.
If you know what customers and employees are doing currently, you can create projections for what they will do in the future, and start implementing changes to address their needs and your goals. Your CRM and ERP tools offer significant insights into this information and we help Unlock It!