Reimagine customer, partner, and employee engagement
Many businesses rely on partners like distributors, resellers and independent agents to represent the brand, drive revenue and provide customer service. The Salesforce partner community allows your partners to interact directly with you in a secure, controlled environment, resulting in improved accountability, transparency, collaboration, lead close rates and customer service.
A self-service community is just like it sounds -- a community where customers can help themselves and each other solve problems. When customers have the ability to answer their own questions and concerns, that means fewer calls, emails, and tweets bogging down your customer service department. More importantly, it means your customers get their needs met in a timely and efficient way.
Mountain Point has extensive experience in building Partner and Customer Communities for sales and service applications.