Service Cloud

Service Cloud

Salesforce Service Excellence helps manage and improve every aspect of how your company delivers service for your products.

With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience across multiple channels and on any device.

Features of the Service Cloud include:

  1. Live agent - an online tool that allows a customer to communicate with a service agent via the web.
  2. Knowledge - Help your customers help themselves with easy access to articles, FAQs, and the collective wisdom of the community.
  3. Lightning Console - puts all the information your representatives need at their fingertips, all in one console.
  4. Mobile - Field-service agents can solve cases on the go and managers and executives can monitor real-time metrics with Service Cloud’s mobile app.
  5. Social Customer Service - With Service Cloud’s social customer service tools, your team can create, edit, and track performance on most social media platforms.

By leveraging our Service Cloud experience and using the power of the platform, Mountain Point will work with you to develop and implement the best solution to address the key metrics that drive customer satisfaction in your organization.