Manufacturing Processes & Thinking: Beyond the Shop-Floor

Thinking Beyond Shop Floor

In 1972 Theodore Levitt and the Harvard Business Review (HBR) published a piece on Customer Service titled – Production-Line Approach to Service. It’s fascinating to me how nearly 50 years later the same challenges and conversations are still relevant in the Manufacturing and Service industries. I think that technology and the realization that ALL aspects of one’s business needs to have Servitization at the center of every … Read More