Experts in the Manufacturing Cloud

Experts-in-the-Manufacturing-Cloud-Salesforce

Salesforce’s new focus on providing solutions to the manufacturing sector is one of the most exciting industry announcements of the year. At Mountain Point, we’ve long recognized the competitive advantage that cloud-based tools and products can offer our manufacturing customers. In fact, we’ve been implementing manufacturing cloud solutions for over five years. And we’re the only Salesforce partner focusing exclusively … Read More

Customer success: it’s probably part of your company’s talking points… but how do you make it part of your culture?

Q&A - Customer Success

Customer success, happiness, and engagement are probably already top priorities for your customer support reps. But what about your delivery and service teams? Or team members who are two or three levels removed from interacting with your clients or end users? In this episode of our Q&A Friday series, we talk strategies for putting customer success at the forefront of … Read More

Cloud ERP on the Horizon?

CloudERP-on-the-Horizon

The digital forecast is definitely cloudy, but the likelihood of sun or storms is up to you. Over the past few years, more and more companies have moved to Cloud ERP systems and cloud-based systems of engagement. Monolithic, on-premise legacy ERP systems are sunsetting with unified Marketing, Sales, Service, and ERP platforms moving in. The ever-increasing pace and competitive landscape … Read More

Q&A Friday: Digging into the Rootstock Customer Service Console

Q&A-Rootstock-CustomerService-SearchConsole-for-Matouk

How did Matouk reduce calls to their customer service department by 80% and provide a better customer experience? Using a Customer Service Console! In this episode of our “Q&A Friday” series, we chat with our Principal ERP Consultant, Tony, about how the Rootstock Customer Service Console can help companies cut down on overhead AND improve customer experience. Tony shares a … Read More

Salesforce Marketing Cloud or Pardot? Which is best for Manufacturing?

Pardot or Marketing Cloud - Marketing Automation for Manufacturing

The manufacturing industry is undergoing a fundamental shift. Their business is no longer centered on making products. Instead, it’s all about building relationships with customers to satisfy their desires and needs. In this new Age of the Customer, manufacturers must adopt the sophisticated marketing and customer service strategies formerly consigned to the domain of their retailers and distributors. Whether your … Read More

Q&A Friday: Configuring Salesforce CPQ for Manufacturing Companies

Q&A-Salesforce CPQ for Manufacturing

In the first episode of our new “Q&A Friday” series, our team talks through the benefits of using Salesforce CPQ for manufacturing companies.  CPQ stands for “Configure, Price, Quote,” and it can help manufacturers streamline sales, reduce costs, and ensure accuracy in pricing and delivery. CPQ for Manufacturing: Common Manufacturing Use Cases In this video, we chat with our President, … Read More

On-Demand Webinar: Mining Your Mountain of Data

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Turning Mountain of Data into Big Returns To compete in the world of Industry 4.0, manufacturers must make strategic use of analytics, artificial intelligence, and automation — all of which rely on data. Within your company’s mountain of data is a virtual gold mine. But you have to be able to see below the surface to tap its potential. This … Read More

Big Data Impacting the Warehouse and Distribution Center

Big-Data-Impacting-Warehouse-Distribution-Center

Harnessing Operational Data for Effective Planning “Using big data correctly helps companies allow for more flexible planning and predictive analysis in the warehouse and distribution center,” explains Mark Dickinson, executive sales manager, automated systems division at SSI Schaefer, a global storage and picking solutions manufacturer with U.S. headquarters in Charlotte, NC. Quote from Amy Roach Partridge’s post titled Material Handling Meets Big … Read More