Customer success: it’s probably part of your company’s talking points… but how do you make it part of your culture?

Q&A - Customer Success

Customer success, happiness, and engagement are probably already top priorities for your customer support reps. But what about your delivery and service teams? Or team members who are two or three levels removed from interacting with your clients or end users? In this episode of our Q&A Friday series, we talk strategies for putting customer success at the forefront of … Read More

Q&A Friday: Digging into the Rootstock Customer Service Console

Q&A-Rootstock-CustomerService-SearchConsole-for-Matouk

How did Matouk reduce calls to their customer service department by 80% and provide a better customer experience? Using a Customer Service Console! In this episode of our “Q&A Friday” series, we chat with our Principal ERP Consultant, Tony, about how the Rootstock Customer Service Console can help companies cut down on overhead AND improve customer experience. Tony shares a … Read More

Know Your Customers, Industry 4.0 Edition

Know Your Customers - Industry 4.0 Edition

First Published on IndustryWeek blog, Jun 05, 2018 Written by Mountain Point President, Andrew Rieser How you can better use your CRM system to think beyond traditional channels and master the fundamentals of engagement with end-users? Not so long ago, manufacturing was singularly about making things. Manufacturing companies would develop and create a product, hand it off to a series … Read More