Customer success: it’s probably part of your company’s talking points… but how do you make it part of your culture?

Q&A - Customer Success

Customer success, happiness, and engagement are probably already top priorities for your customer support reps. But what about your delivery and service teams? Or team members who are two or three levels removed from interacting with your clients or end users? In this episode of our Q&A Friday series, we talk strategies for putting customer success at the forefront of … Read More

Q&A Friday: Digging into the Rootstock Customer Service Console

Q&A-Rootstock-CustomerService-SearchConsole-for-Matouk

How did Matouk reduce calls to their customer service department by 80% and provide a better customer experience? Using a Customer Service Console! In this episode of our “Q&A Friday” series, we chat with our Principal ERP Consultant, Tony, about how the Rootstock Customer Service Console can help companies cut down on overhead AND improve customer experience. Tony shares a … Read More

Q&A Friday: Configuring Salesforce CPQ for Manufacturing Companies

Q&A-Salesforce CPQ for Manufacturing

In the first episode of our new “Q&A Friday” series, our team talks through the benefits of using Salesforce CPQ for manufacturing companies.  CPQ stands for “Configure, Price, Quote,” and it can help manufacturers streamline sales, reduce costs, and ensure accuracy in pricing and delivery. CPQ for Manufacturing: Common Manufacturing Use Cases In this video, we chat with our President, … Read More