Q&A Friday: Digging into the Rootstock Customer Service Console

Q&A-Rootstock-CustomerService-SearchConsole-for-Matouk

How did Matouk reduce calls to their customer service department by 80% and provide a better customer experience? Using a Customer Service Console! In this episode of our “Q&A Friday” series, we chat with our Principal ERP Consultant, Tony, about how the Rootstock Customer Service Console can help companies cut down on overhead AND improve customer experience. Tony shares a … Read More

Customer Experience

Like most consumers, I first began my research of a product online.  This time it was for my next coffee home brewing system. I zeroed in on Keurig and explored the different features, functionality, and price-points on their website. Once I narrowed down my selection I located a local distributor (Bed Bath and Beyond – we always get their mailers … Read More