How to Handle Big Data, Before It Handles You

Handle Big Data Before It Handles You

First Published on IndustryWeek blog, August 20th, 2018 Written by Mountain Point President, Andrew Rieser When done right Software-as-a-Service systems make data analysis much easier, but getting it right requires deliberate action. Here are some tips. Remember the old days on the job … say, 10 or 15 years ago? Back then, you probably logged into one or two business … Read More

Manufacturing Processes & Thinking: Beyond the Shop-Floor

Thinking Beyond Shop Floor

In 1972 Theodore Levitt and the Harvard Business Review (HBR) published a piece on Customer Service titled – Production-Line Approach to Service. It’s fascinating to me how nearly 50 years later the same challenges and conversations are still relevant in the Manufacturing and Service industries. I think that technology and the realization that ALL aspects of one’s business needs to have Servitization at the center of every … Read More