How did Matouk reduce calls to their customer service department by 80% and provide a better customer experience? Using a Customer Service Console!
In this episode of our “Q&A Friday” series, we chat with our Principal ERP Consultant, Tony, about how the Rootstock Customer Service Console can help companies cut down on overhead AND improve customer experience.
Tony shares a solution he developed in collaboration with Rootstock ERP and Matouk, a 90-year-old textile manufacturing company serving high-end distribution partners, interior designers, and direct customers.
Following implementation, Matouk was able to…
- Give their customer service reps better insight into the fulfillment process
- Improve customers’ and channel partners’ ordering experience
- Reduce customer service calls by 80%!
How’d they do it? Using the Rootstock customer service console! Check out this week’s video to learn more.
Have a question you’d like answered? Let us know, and we’ll talk through it on a future episode!